Frequently Asked Questions

Swim Lesson Frequently Asked Questions

  • When and how can members sign up for swim lessons? Members can sign up by calling 801-331-6000 or by coming in to the club
  • When and how can non-members sign up for swim lessons? Non-members can sign up by calling 801-331-6000 or by coming in to the club.
  • What is the Cancellation Policy? All swimming lesson cancellations must be submitted the Thursday BEFORE the session starts to receive a full refund. If you are late, you forfeit your registration fee.
  • What if the weather is bad the day of class? Ivory Ridge will contact you that morning and the class will be rescheduled on Friday of that week. Updates are also available on our Facebook page.
  • What if I need to switch my child’s class? Email Kendall. Understand that refunds are not given if you choose to cancel during the session.
  • What if my desired class is already full? You can be placed on a waiting list by contacting Kendall. She will contact you if a spot becomes available.
  • What skills are taught in each level? See tab on Class Descriptions.
  • How do I know what level my child should be in? Read through the Class Description tab but if you still need further help you can email Kendall.
  • How many children in each class? We have 5 children in levels 1-5, and no limit on Parent/Tot classes.
  • Is there a mom and tot class? YES! We offer parent/tot classes for children 6 months to 5 years old.
  • How old does a child need to be for the mom and tot class? 6 months or older.
  • What is the cost for the mom and tot class? The same as regular lessons; $45 Members and $60 Non-members.
  • To hold the class, how many kids needs to be in the mom and tot? At least two.
  • How do I sign up for Private Lessons? Email Kendall and she will assign an Instructor to call you and set up a date and time that works for you.
  • What is the cost for private swim lessons? $25 Members/$35 Non-members for 1-30 minute lesson
  • Who can teach private lessons at Ivory Ridge? Only Ivory Ridge Employees are permitted to teach private lessons at the pool.  No outside private lessons are allowed

Pool Frequently Asked Questions

  • Are there lifeguarding certification classes? Yes. We offer certification courses in May of each year. Potential lifeguards must be at least 15 years old to take the course.
  • How many lifeguards do you have on deck at a time during regular business hours? In accordance with state law at least 1 lifeguard for every 30 patrons will be on premises.
  • Are Pool Parties allowed? There is no renting out of the pool area, but if you are planning on having a get-together at the pool, we ask that you notify our staff a week in advance so we can have enough lifeguards to keep the pool safe and staffed efficiently.
  • What are the measurements of each pool? Lap is 25 yards long with a max. depth of 5 ft., Activity pool is a walk-in pool with a max. depth of 3.5 ft. and the kiddie pool is a walk-in pool with a max. depth of 1.5 ft.
  • If the weather is bad and lightning strikes what is your pool policy? Pool closures are left up to the supervisor on duty. Protocols for closing are high winds, low air temperatures, and lightning within 10 miles.
  • What happens if there is feces in the pool? The pool is immediately closed, feces is removed, and pool is shocked with high levels of chlorine. Depending on the amount, the pool will be closed anywhere from 1 hour to overnight.
  • Is a First Aid kit available if someone gets hurt? Lifeguards are trained in First Aid and carry emergency hip packs with them at all times. A more intense First Aid kit is located in the Lifeguard Room.
  • Can I have food on the pool deck? You can bring in your own food and drinks but can only eat it in the designated areas on the pool deck. Please clean up after yourself as a courtesy to our other patrons.

Welcome to Ivory Ridge Swim and Tennis Club

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