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Bank Transition

BANK AND PAYMENT TRANSITION QUESTIONS
 
On this page, you will find frequently asked questions and answers to help you better understand the steps needed at this time. We recognize that this is a lot of information. Please thoroughly review the information below and reach out if you need further clarification.
 
WHAT IS THE DEADLINE FOR UPDATING MY ACCOUNT?
To ensure payments are processed before the due date, please complete the action required for your account according to the instructions below before the 15th of the month before the due date. This will ensure no interruption to your recurring payment processing and avoid late fees. If you have trouble with the actions below, please get in touch with one of the following resources.
 
Alliance Association Bank Customer Service: 844-739-2331
Ivory Ridge Management Team: info@ivoryridge.com or 801-679-2256
CCMC Customer Service: 833-301-4538
 
The due dates for assessments are on the 1st of each quarter: January 1, April 1, July 1, and October 1. 
 
Late fees are applied on the 15th day of the month as delinquent if not paid in full. We realize some homeowners may be experiencing hardship and cannot pay their assessments. We strongly encourage these homeowners to contact the association office to discuss payment plan options to avoid late fees.
 
Read our Collection Policy.
 
As always, if you have any questions regarding HOA payments, don't hesitate to contact the management team through info@ivoryridge.com or by calling 801-679-2256. We are happy to assist.
ABOUT ALLIANCE ASSOCIATION BANK (AAB)
AAB offers a full range of banking products and services designed for the specific needs of the community association industry, including:   
 
  • Free lockbox service for all owner payments. 
  • Recurring echeck and one-time credit card/ debit card payment options via CCMC’s website. 
  • Increased FDIC coverage for depositors through CDARS and ICS programs. 
  • Industry-leading online banking technology, including ACH, Positive Pay, and automated receipt of bank statements. 
  • User-friendly signature card, with one card for all your association accounts and the ability to use DocuSign as an option. 
  • Association loans available for renovations, capital projects, and insurance premiums. 
 
We appreciate your partnership and look forward to implementing these improvements for your community.  In the meantime, please don’t hesitate to contact your Community Manager.

Learn more about Alliance Bank.
I WAS PREVIOUSLY ENROLLED IN CCMC ACH
I WAS PREVIOUSLY ENROLLED IN CCMC ACH; WHAT ACTION DO I NEED TO TAKE?
 
Homeowner accounts previously set up through Pacific Western Bank have been automatically canceled. Payment must now be set up through AAB.  
YOUR PREVIOUS RECURRING PAYMENT
ALL ACCOUNTS WITH PACIFIC WESTERN BANK HAVE BEEN CANCELED. NO FURTHER ACTION REQUIRED FOR THOSE SET UP WITH PACIFIC WESTERN BANK PAYMENTS
 
If you have any further questions for Pacific Western Bank, please contact Pacific Western Bank Customer Service: 888-705-0600.
 
 
 
HOW TO SET UP A NEW RECURRING PAYMENT (AAB)
For questions related to setting up an account, don't hesitate to get in touch with the customer service team at Alliance Association Bank Customer Service: 844-739-2331
 
 
If you establish recurring payments with Alliance Association Bank (AAB) and your assessment changes, it may be necessary to update your payment with any noted changes to your assessment value. 
You should receive notice from AAB before any changes are made. 
ELECTRONIC CHECKS & CREDIT CARD PAYMENTS
One-time Electronic Checks

Log in to CCMC's Alliance Bank portal.

Under One Time Payment, select the eCheck or Debit/Credit Card icon and follow the prompts as directed. The bank charges a $2.95 fee per transaction for the use of a one-time eCheck payment. Phone payments are not available.
 
Debit and Credit Card Payments
 
Log in to CCMC's Alliance Bank and select the state your community resides. Under One Time Payment, select the Debit/Credit Card icon and follow the prompts as directed. The bank charges a $5.00 flat processing fee per debit card transaction and a 3.5% per credit card transaction. American Express, Discover, Master Card, and Visa are accepted. Phone payments are not available.
 
Management Company ID: 6675
Association ID Ivory Ridge: 4UA
Association ID Clubview Towns Residents Only: 4UB

Property Account Number (listed on your statement, typically 5-6 digits long)
PERSONAL CHECK
Make checks payable to your community association:
 
Ivory Ridge
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
 
To ensure timely payment, please mail checks by the 15th of the month before they are due.
MAKING PAYMENTS THROUGH PERSONAL BANK
ACTION REQUIRED: UPDATED ADDRESS
 
To update your payments sent through your bank, you will need to ensure payments are mailed to the new address for processing. Contact your bank directly to make the change. 
 
Make checks payable to your community association:
 
Ivory Ridge
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
 
Alliance Association Bank Customer Service: 844-739-2331
DO YOU HAVE MULTIPLE ACCOUNTS?
When paying by mailing in your payment or through your online bill payment service, separate checks and envelopes must be used for each account. Each check should also list the account number to ensure timely and proper posting to the correct accounts. Please make sure to mail your statement stub with your payment. Any payments that cannot be processed automatically by the payment processing service center will be processed by converting your paper check into an electronic check transaction.
 
Ivory Ridge
c/o CCMC Processing Center
PO Box 93327
Las Vegas, NV 89193-3327
CCMC RESIDENT PORTAL
Don't forget that you can access your own Ivory Ridge account! This portal will give you access to:
  • View Statements
  • Update Contact Information
  • Set Up Quarterly Billing
  • Important Community Information
 
 
Make sure to have your Homeowner account number handy. If you need a password or a password reset, please get in touch with the management team through info@ivoryridge.com